Privacy Policy
Effective Date: 10 January 2026
Overview
Larsen Innovation Group (ABN 87 693 397 956) ("LIG", "we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988.
What Information We Collect
We collect personal information when you:
- Submit a contact form
- Complete an assessment form
- Request a service or place an order
- Communicate with us via email or phone
The types of information we collect may include:
- Name and contact details (email, phone number)
- Business or property name
- Location and operation type
- Information about your operational constraints and requirements
- Budget and timing information related to potential engagements
How We Collect Information
We collect information directly from you through forms on this website. Our forms are processed using Formspree, a third-party form handling service. When you submit a form, your information is transmitted securely to Formspree and then forwarded to our business email address.
Why We Collect Information
We collect and use your personal information to:
- Respond to your inquiries and provide requested information
- Assess fit and suitability for our services
- Deliver consulting, advisory, and systems services
- Communicate with you about your engagement or potential engagement
- Improve our services and understand client needs
- Comply with legal obligations
How We Store and Protect Information
Your personal information is stored securely in our business email system and, where relevant, in our customer relationship management (CRM) system (Zoho). We take reasonable steps to protect your information from misuse, interference, loss, unauthorized access, modification, or disclosure.
Security measures include:
- Encrypted transmission of form data (HTTPS)
- Access controls limiting who can view your information
- Regular review and deletion of information no longer required
Third-Party Services
We use the following third-party services that may handle your personal information:
- Formspree: Form submission handling and delivery. See Formspree's Privacy Policy.
- Email provider: Your information is stored in our business email system.
- Zoho CRM: Client relationship management for qualified leads and active engagements.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Complaint: Lodge a complaint if you believe we have mishandled your information
To exercise any of these rights, contact us at admin@larseninnovationgroup.com.au or call 0474 538 856.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Information from unsuccessful inquiries is typically deleted within 12 months. Client engagement records are retained for a minimum of 7 years to comply with Australian taxation and business record-keeping requirements.
Cookies and Tracking
This website does not use cookies for tracking or analytics at this time. If we introduce analytics or tracking tools in the future, this policy will be updated accordingly.
External Links
This website contains links to external sites (e.g., LinkedIn, Facebook, Instagram). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top of this page indicates when the policy was last updated.
Contact Us
If you have questions or concerns about this privacy policy or how we handle your information, contact:
Larsen Innovation Group
Email: admin@larseninnovationgroup.com.au
Phone: 0474 538 856
Location: Far North Queensland, Australia
Complaints
If you believe we have not handled your personal information in accordance with the Australian Privacy Principles, please contact us first so we can attempt to resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992